Delivering Excellence in Customer Service & Support
Orca Railway Systems is committed to providing a broad range of the highest quality, state-of-the-art simulator hardware and software products and services worldwide. We provide premium quality training programs and facilities to an international customer base using exceptional, experience people and advanced, cutting-edge technology.
Our staff believes that each and every customer deserves only the best service that we can provide. By being mindful of customer needs and expectations, treating customers with respect and being accountable for our actions, Orca Railway Systems continues to be the industry leader in customer satisfaction.
Warranty & Support Services
Orca Railway Systems' products and services are internationally recognized as providing customers with innovative and cost-effective solutions to their training needs. We are proud of our commitment to the quality of our products and services. As such, Orca Railway Systems offers one year FREE support and a one year warranty with any system.
As innovative leaders in the industry, Orca Railway Systems' provides customers with immediate, live and ongoing support! While other suppliers offer document downloads or a "hotline" number to deal with your concerns on their time, we believe that customer support and service should be a basic and integral part of our complete service package.
Orca Live Support
Through the use of a high speed internet connection Live Support is now available on all V2.5+ Simulator Systems. Orca Live Support provides customers with real time technical support, diagnostic capabilities, and on screen assistance with unparalleled results.
- Updates and System Maintenance are now preformed seamlessly with no on site assistance required.
- Live Diagnostic capabilities ensure your systems are kept running at peak performance.
- Repairs are performed live, minimizing downtime.
- On Screen Assistance demonstrates system operation on screen when technical assistance is required.
With a variety of support system in place our only question is...